In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.

Currently we offer free standard-shipping 3-5 business days within Australia. Overnight and 2 day shipping is available for a flat rate of $15 per order.

Zee Dog Australia ships to Australia only. If you would like shipping to overseas, please order from www.zeedog.com.

Once an order is submitted, if you need to update items on your order please contact us as soon as possible at sales@zeedog.com. The easiest way would be to create a new order with your updated items and cancel your existing order.

At this time you can’t update the shipping service used for an existing order.

You can update the ship to address. Contact as soon as possible at sales@zeedog.com so we can update the ship to address for your order. We’ll make every effort to update your address. In some cases we may not be able to update your shipping address since we ship so quickly.

Please contact us as soon as possible at sales@zeedog.com if you’d like to cancel your order. We’ll make every effort to cancel your order. In some cases we may not be able to cancel your order since we ship so quickly. In these situations, we may need to process a return once your order has been delivered.

An email will be sent to you when your order is shipped with the applicable tracking number(s). If you have an account you can login to view your order details. If you can’t locate your tracking number feel free to contact us. 

Oh yeah! You can purchase gift cards as a normal product in our Shop menu. Gift Card values never expire. A code will be emailed with redemption instructions where you can in turn gift to anyone you'd like. It’s the perfect present!

Once you have placed all of your items in the cart, you simply click 'Checkout' and follow the next screen to input your billing and shipping details.

We accept the following payment methods:
Visa
MasterCard
American Express
Discover
G-Pay
Apple Pay
PayPal

We do not accept:
Money orders
Checks
Canadian coins
Cashier check

You do not need to be available to sign for your order.

We have a 60-day guarantee for defects only. This does not include damage from wear and tear or chewing issues, only manufacturing defects. Send us an email via sales@zeedog.au with photo’s of the issue and for further information.

Any defect issues should be brought to our attention within the first 60 days.

We stand behind everything we sell and making sure that you and your dog are happy is our number one priority. If your dog (or you) is not 100% satisfied with your purchase within 60 days of purchase then return it for a credit or refund. No questions asked. The product you are requesting the refund/return must be in resellable conditions to be eligible.

Note: We are unable to accept returns for any customised products. Please confirm that sizing and all information are correct before completing your order. If you're not satisfied with your dog products, please return the item(s) for a store credit or full refund for the cost of the item(s). You'll have 60 days from the time of purchase from Lucas Brands & Distribution. Once the returned item is received we will refund you the cost of the item, excluding any shipping costs. In order to process the return, please read through "How to Return an Item." To better serve you in the future, please let us know why you are returning the item. You'll be responsible for the shipping charges associated with sending the return back to us. The original shipping cost is non-refundable. Please allow 7 business days for returns to be processed. If you have any other questions about returns please feel free to contact us.

If you're wanting something else, go ahead and place a new order so your dog can get some new stuff asap! Place the item(s) in a package and indicate on a note your order #, email address and reason for returning.

Send the product to:

Lucas Brands & Distribution
Unit 6/41 Paringa Rd,
Murarrie QLD 4172

Return shipping is not covered by Zee.Dog.  Once we receive the item(s), we'll issue your refund. Easy! If you have more questions please feel free to send an email to sales@zeedog.com

In most cases, you (the customer) are responsible for all shipping costs associated with returning a product back to us. 
We can email you a prepaid return label that can be printed, placed on the returned package. To use our return label, we will deduct $7.99 from you refund upon processing your return. To receive a prepaid label just send a request letting us know that you'd like to return an item and include your order details.

In order to receive a refund you must return the old product back to Zee.Dog. It must be in resellable conditions for the refund to be eligible. The customer must cover the minimal shipping charges to get the product back to us. In case a product is destroyed, please contact us first and we will give more detailed instructions.
We recycle all returned products that are damaged.

Our toys were built to be very tough, but no toy is indestructible. We stand by them and if your dog ripped it apart within 30 days, we will exchange it on a one time guarantee. Please contact us as soon as possible at sales@zeedog.au

Please send us an email at sales@zeedog.au and we will send an application form. 

Please fill out our contact form or send us an email at sales@zeedog.au Someone in the marketing department will get back to you regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to upload any pictures.

Please fill out our contact form or send us an email at sales@zeedog.au with as much information as possible (where and when the images will be viewable). We’ll get back to you ASAP.